emergency exit to google


Working hours: See below

Salary: £14,000

Responsible To: Refuge manager (Dual Site)

Closing date: Monday 8th February



To work as part of a team responsible for the development and delivery of an effective system of support for women and their dependent children, who are escaping domestic abuse through accommodation in a Pathway Project intensive support centre. To work flexible hours, covering a rolling shift pattern which includes weekdays, weekends and overnight sleeping shifts. Must have access to transport to support women in attending appointments.


1.1 To ensure that the cleaning rota is adhered to and that accommodation is clean and all relevant equipment provided is maintained.

1.2 To ensure that all maintenance works are reported to the manager and, where appropriate, to the landlord of the property and carried out within agreed timescales.

1.3 To ensure that service users abide by their license agreement and house rules.

1.4 To make recommendations to management with regards to disciplinary action required where service users have not abided by their license agreement and house rules.

1.5 To support management, or where necessary to conduct yourself, the delivery of disciplinary action. This may also include evictions.

1.6 To chair house meetings with service users.

1.7 To help review health and safety regulations and conduct fire drills.

1.8 To undertake preventative work in an effort to maximise rental income.



2.1 To keep and maintain accurate records with regards to service users. This paperwork will be consistent across both sites and will be subject to a monthly case review.

2.2 To maintain confidentiality and information sharing protocols in line with Pathway’s policy and procedures.

2.3 To provide one to one support to deal with a variety of emotional and practical needs that service users may present with.

2.4 To provide support and advocacy to service users of the project, including transporting to and attending necessary appointments and court.

2.5 To liaise with other agencies both statutory and voluntary, on behalf of service users, to enable them to access services.

2.6 Representing Pathway and their service users at CAF’s, core groups and case conferences.

2.7 To provide advice, guidance and signposting to service users within the refuge and on the helpline.

2.8 To help with the resettlement of service users in the local community, in order to secure a successful transition

2.9 To assist service users with benefit claims and advice.



4.1 To provide support across both refuges with regards to cover for sickness and holiday.

4.2 To complete monthly supervisions and attend team meetings.

4.3 To participate in internal training across all three sites.

4.4 To participate in a buddy programme of training for new staff.

4.5 To have a flexible approach to hours covering, where necessary, evening shifts, to ensure a full delivery of support to service users.

4.6 To provide a confident and comprehensive package of support while lone working.

4.7 To promote the work of the project through statutory and voluntary agencies.

4.8 To raise awareness of the work of the project through training and presentation delivery.

4.9 To have a clear understanding of, and to implement all policies and procedures relating to the project.

4.10 Carrying out any other task that might be required from time to time in the interests of the effective administration of the organisation.


This job description may be subject to review and amendment. The post holder will be expected to be flexible in her development of the job, and will participate fully, where possible, in all discussions about the nature of her work and the tasks involved.


The post holder must have a commitment to the aims of Pathway Project



Week One:

Tues: Sleeping overnight 4.30pm-8am

Thurs: 2pm-8pm

Friday: Sleeping overnight 4.30pm-8am

Sunday: 8am-4.30pm

Total: 28.5hrs

Week Two:

Monday: 2pm-8pm

Thurs: 8am-4pm

Sat: Sleeping overnight 4.30pm-8am

Total: 21hrs

Week Three:

Monday: 2pm-8pm

Thurs: 8am-4pm

Friday: Sleeping overnight 4.30pm-8am

Sunday: 8am-4.30pm

Total: 28.5hrs

Week Four:

Monday: 2pm-8pm

Wednesday: 2pm-8pm

Thursday: Sleeping overnight 4.30pm-8am

Saturday: Sleeping overnight 4.30pm-8am

Total: 27hrs